Oracle Database is the choice to achieve optimal delivery and increased productivity.

 

 

“The reliability of Oracle Mission Critical databases applied with an expert support and administration allowed us to thrive to service improvement.” Miguel Diniz, Director of the Technological Infrastructure Management Department, Instituto de Gestão Financeira da Educação.

 

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Challenges

For the Portuguese Education Ministry IT providers in Portugal the standard is to ensure programming, financial management and strategic and operational planning of the government areas of science, technology, higher education and education, reliable and sustained forecast management of the respective budget programs, as well as the global assessment of the implementation of policies and results obtained by the educational system and the creation and good functioning of the Integrated Education Information System.

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The database systems form the backbone of IT operations, supporting critical applications that must perform flawlessly to meet customer expectations. Over time, we encountered:

• Performance bottlenecks that tended to slowdown key processes, particularly during peak usage.

• Maintenance challenges, difficulty in ensuring database uptime and implementing patches without disruption.

• Scalability concerns as user base expanded, requiring a more robust database architecture.

These issues threaten operational efficiency but also risks impacting end users satisfaction. The need for Oracle robust databases allied with expertise is a must to address these challenges comprehensively and proactively.

 

 

Why Oracle?

The technical advantage of high-level Oracle Databases ensures mission critical levels are not compromised. The application of performance and tuning using several tools like Diagnostic Pack, AWR, ADDM, orachek, oratop, exacheck, SQL Advisors and among others allows proactive and preventive management decreasing the slowness and event failure exposure by following a multi-phase strategy:

1. Performance Audit and Tuning: Conducting a thorough audit of database systems, identifying bottlenecks and optimizing queries, indexing, and system configurations. This significantly improved processing speeds and system responsiveness.

2. Proactive Maintenance: Establishing a proactive maintenance schedule, including automated monitoring and alerting systems, ensuring minimal downtime and rapid issue resolution.

3. Scalability Enhancements: By redesigning database architecture, the databases were equipped to handle increased workloads seamlessly, futureproofing the systems for growth.

 

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Results

The impact was transformative:

• Overall improvement in database query response times.

• Increased uptime, ensuring uninterrupted service delivery.

• Enhanced system scalability, supporting a high increase in user demand without performance degradation.

• Increased confidence among internal IT teams, thanks to improved processes and training.

Oracle helped IGeFE to increase service levels of optimal IT delivery, allowing for fast, reliable, and secure use of data, providing future scope of consolidation and modernization.

 

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Partners

Normática is a long time Oracle Partner for database solutions and with technical expertise ensures the IGeFE needs are dealt with maximum efficiency. The team not only delivers solutions but also provides internal team with training and documentation, enabling for better managed and sustain improvements. Normática commitment to understanding the needs and delivering tailored, sustainable solutions assures continuous exceptional value delivery and laid the foundation for long-term success.